FAQ
Questions, answered.
About ball fibre, sizes, bundles, ordering, washing and the guarantee. If yours is not here, ask us on WhatsApp.
What is a ball fibre pillow?
A pillow filled with ball fibre: siliconised hollow polyester fibre rolled into small, slippery balls. Because each ball moves on its own, the pillow shapes to your head, springs back when you lift it, and resists the lumps that loose fibre forms. It is light, breathable and washable.
Which Larkwell pillow should I choose?
Cloud is the soft, springy everyday pillow. Premio has the same ball fibre as Cloud in a quilted shell, for a plusher feel and a tailored look. Flagship is a gusseted pillow and the fullest in the range, for the deepest support; side sleepers often prefer it. If you are unsure, message us how you sleep and we will help you choose.
Do you have bundle deals?
Yes. Packs of 2 and 4 Cloud, Premio and Flagship pillows save 10%, and the wedding pack (a heart cushion, two square cushions and two neck rolls) also saves 10% on buying the pieces separately.
How do I order?
On WhatsApp. Tell us what you would like and how many, and where you are. We reply with the price, delivery charge and delivery day for your area before anything is confirmed. The order page writes the message for you.
What sizes do you make?
Cloud and Premio pillows come in 19 × 29 inches and 18 × 28 inches. Flagship comes in 19 × 29 inches. Square cushions are 16 × 16 inches and floor cushions 26 × 26 inches. Neck roll sizes are coming soon.
What is a gusseted pillow?
A gusseted pillow has a strip of fabric, the gusset, sewn all the way round its sides, like a box. It keeps the pillow at an even height right to the edges, so it gives firmer, deeper support than a pillow that tapers at the corners. Larkwell Flagship is gusseted, with a plain or quilted top.
What is the shell made of?
Every Larkwell pillow has a 100% pure cotton shell. Premio's shell is quilted, and Flagship's is gusseted with a plain or quilted top. Inside is siliconised hollow polyester ball fibre.
What is the guarantee?
A 1-year exchange guarantee on Larkwell pillows. If your pillow goes flat and will not recover, develops lumps, or splits at a seam within a year of normal use, we exchange it for a new one of the same model. The guarantee page has the full terms.
Can I wash a Larkwell pillow?
Yes. Machine wash on a gentle cycle at 30 °C with mild detergent, no bleach. Dry it completely in the sun, shaking it as it dries, then fluff it before use. The care page has step-by-step instructions.
Where do you deliver?
We are in Rawalpindi and deliver in Rawalpindi and Islamabad. For other cities, message us on WhatsApp and we will tell you what is possible.
Do you supply hotels, hostels and shops?
Yes. Trade orders are made to the same standard as our retail range, and we also supply cushions and neck rolls (gao takiya). See the For business page or ask for our trade price list on WhatsApp.
Still wondering about something?
Ask us on WhatsApp. A person answers, usually the same day.